Regulation

My notarial practice is regulated by:

The Faculty Office of the Archbishop of Canterbury
1 The Sanctuary
Westminster
London SW1P 3JT

Telephone: 020 7222 5381
Email: faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

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If You Are Dissatisfied With My Service

I am committed to providing a high standard of service to all clients. If you are dissatisfied about the service you have received, please contact me directly in the first instance so that I may attempt to resolve the matter promptly and fairly.

Please set out your complaint in writing with full details of your concerns. I will acknowledge your complaint and respond as soon as reasonably practicable.

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The Notaries Society – Approved Complaints Procedure

If we are unable to resolve the matter between us, you may refer your complaint to The Notaries Society, of which I am a member. The Society operates a Complaints Procedure approved by the Faculty Office. This procedure is free to use and is designed to provide a quick and fair resolution to disputes.

Please write (but do not send any original documents) with full details of your complaint to:

Elaine Standish
The Secretary
The Notaries Society
PO Box 876
Chichester
PO19 9ZH

Email: secretary@thenotariessociety.org.uk
Website: www.thenotariessociety.org.uk

If you have difficulty in making a complaint in writing, you may contact The Notaries Society or the Faculty Office for assistance.

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The Legal Ombudsman

If you are not satisfied with the outcome of the Notaries Society complaints process, or if a period of eight (8) weeks has passed since you first notified me of your dissatisfaction, you may refer your complaint to:

The Legal Ombudsman
PO Box 6167
Slough SL1 0EH

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

The Legal Ombudsman is an independent body established to resolve complaints about legal services.

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Time Limits for Referring a Complaint to the Legal Ombudsman

You must refer your complaint to the Legal Ombudsman:

• Within one year from the date of the act or omission complained about; or

• Within one year from the date when you should reasonably have known that there was cause for complaint.

The Legal Ombudsman expects complaints to be made to them within these time limits and may refuse to investigate complaints outside this period.

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I hope these notes are helpful in explaining the procedure should any concerns arise. My aim is always to resolve matters promptly, professionally and amicably.