Regulatory Information
Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
- The Faculty Office
- 1, The Sanctuary
- Westminster
- London
- SW1P 3JT
Telephone: 020 7222 5381
E-mail: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk
If you are dissatisfied about the service you have received, please do not hesitate to contact our firm:
- White Horse Notaries
- 96 White Horse Lane, London
- E1 4LR
Telephone: 0207 183 5204
E-mail: info@whnotaries.com
Website: www.whitehorsenotaries.com
If we are unable to resolve the matter you may then complain to The Notaries Society, of which all our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:
- The Secretary of The Notaries Society
- Old Church Chambers
- 23 Sandhill Road
- St James
- Northampton NN5 5LH
Telephone: 01604 758908
If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society/the Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:
- Legal Ombudsman
- PO Box 6806,
- Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
E-mail: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and
*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.